KEVIN GRAY

Our pool opened in May of 2024. We met with several pool companies in 2023. It was obvious from the start that Solid Structures did things differently. While they are not the cheapest option, they have a real commitment to satisfying the customer. Their quoted price was above what we were hoping to pay. However, it was by far the best value in the long run. The other companies were showing different numbers based on several variables, including the placement of the equipment (charging by the foot for electrical, gas and piping). Solid Structures allowed us to put everything exactly where we wanted it (within reason) for a flat price. And the number they gave in the beginning was exactly what we paid in the end. This piecemeal vs all-inclusive approach was really what sold us on them. I assume the hidden charges with the other guys would have started early and added up very quickly.
Solid Structures handled everything (since we went with pavers) including the administrative piece around inspections. It was nice having one entity responsible for everything.
There were hiccups of course. In my opinion, if you are not prepared for some challenges and frustrations, then you are not yet ready to invest in a pool, regardless of who installs it.
It is a long process and scheduling is always in flux. Unforeseen issues pop up more often than anyone wants. We had an ongoing issue that we thought was resolved several months ago, but they needed to come back again this summer to put in a completely different option. While the time and effort invested was not ideal for us or them, we are exceptionally happy with the results.
Some general advice for pool shoppers: know exactly what you are buying and how it will look and function in the end. While Solid Structures was very accommodating when it came to the gray areas, I can only assume most installers would not be. I’ve heard plenty of horror stories…
If you are able to, go with these folks!. And yes, you want a fiberglass pool 😁
Good luck!